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18 January 2016

E-commerce: New Information Requirements for Online Merchants as of January

E-commerce: New Information Requirements for Online Merchants as of January

The coming year brings significant regulatory changes for online merchants within the EU. According to the European ODR Ordinance (ordinance of extrajudicial online consumer dispute resolution), companies with online presences are additionally required to include on their websites or online stores a link to the EU Online Dispute Resolution page.

New Year – New Laws in the European Union

As of January 9 2016, anyone who offers online purchase agreements or online service agreements with consumers must include a link on their website to the EU Online Dispute Resolution page, in order to fulfill information requirements.

The purpose of this EU initiative is to create a cost-free platform where disputes, which can occur daily in the e-commerce sector, can be solved extrajudicially. Through this platform customers and merchants equally have a place to go for questions regarding disputes.

There’s just one problem:

This page doesn’t exist yet. According to the EU it will be fully available in mid-February.

Just because the page does not yet exist, does not automatically free online merchants from the requirement. They must nevertheless refer to the EU Online Dispute Resolution page, and include that the link to this page will be made available as soon as the page is up.

All online merchants within the EU are advised to stay abreast of further developments, and to place a note about the page’s future availability on their websites.

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